Subscription FAQs

The best way to get the lowest per-month cost is to purchase the entire year of Best Bead Box: Treasure Edition or the Best Bead Box: Kit Edition and then be billed once per year (annually). That equals a savings of $10 per month. If you decide to go this route, your card will be charged for all 12 boxes at once, and then we will ship you a new box each month. After you have received 12 boxes, your subscription will renew automatically until you decide to stop. There are also options to be billed twice per year (biannually/every six months), four times per year (quarterly/every three months), and 12 times per year (monthly/every month).

You will receive a variety of personally curated beads, some of which can be used in the "project of the month" (2-3 "projects" in the Kit Edition). A pattern for each "project" will be provided along with the beads. However, the Treasure Edition is not intended to be a kit. You may use the beads for the selected project(s) or create your own designs. Also included monthly is a varied selection of "extra" beads you can design with, add to your stash, or browse the thousands of design ideas in the How to Bead section. These beads are chosen by a fellow beadweaver in complementary colors; however, they may not be a color palette you would choose. The Best Bead Box: Treasure Edition was created to expand your creativity and allow you to try new beads to which you may not otherwise have access. You will also not receive thread or needles since thread and needle brand choices vary drastically from person to person. If you need help choosing the right thread and needles, watch our Better Beader Episode on thread and our Better Beader Episode on beadweaving needles.

Your first box will ship on the first weekday after subscribing. If you sign up at the end of the month, you will receive that current month's box. You will then be re-billed on the 2nd and shipped on the 7th of the following month.

Unfortunately, the weight and volume of each box are very carefully planned, so the boxes can ship to you faster than a delicious chocolate bullet. This means that boxes cannot be combined with other orders. But we would love to ship you extra orders to give you that extra enjoyment of opening magic!

You can put your subscription on hold up to twice each year so that you don't have to worry about what might arrive while you are gone. To do that, simply contact hello@potomacbeads.com.

You must place a hold on your subscription by the first of the month to avoid having that month's subscription box mailed to you.

A canceled subscription means that your subscription period will not renew, and the rest of the boxes under your plan will NOT ship. For you to receive your boxes, your subscription must stay open. If a refund is requested, it will be processed case-by-case. If a refund is granted, it will be prorated at the higher monthly fee. For example, you subscribe to the Best Bead Box: Treasure Edition for one year but cancel after two months. Therefore, the refund will equal the annual subscription rate minus two months at the current monthly rate of $39.99. Any refund granted will also include a $10 restocking fee to cover shipping, handling, and credit card fees.

You must cancel by the first of the month to avoid being charged for, and receiving, that month's subscription box.

After logging in, click on My Account in the upper right hand corner of the website, or visit www.potomacbeads.com/my/subscription.

To update your card information, navigate to "My Subscriptions" and click on your active subscription number. In the upper left, click on "Change Payment Method" if you would like to enter a new card number or "Choose Payment" if you need to select a different card on file or add a new number.

Each month, there will be 10 recipients of Golden Tickets that they can use to redeem a prize from PotomacBeads. These lucky subscribers will receive a special giveaway which will be revealed during the LIVE YouTube unboxing by PotomacBeads.

We do not allow returns or exchanges of beads included in your monthly subscription. The beads and supplies are selected with a theme in mind and are intended to complement each other. It may not be your personal taste, but that is the fun and magic of the Best Bead Box and Best Bead Box XL! It gives you a chance to work in other colorways or with other beads you may not normally choose. It will help you discover new beads and designs, while making you a more creative and happy beader.

The new subscription box prices will not go into effect until a subscription renews but you will begin receiving the Best Bead Box: Treasure Edition if you were previously subscribed to the Regular Best Bead Box. You will receive the Best Bead Box: Kit Edition if you were previously subscribed to the XL Best Bead Box. For example, if you signed up (or had an automatic renewal) that took place in December for 6 months, you have already paid the previous price for 6 months of boxes. When the subscription automatically renews in June, it will be renewed at the new price.