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I ordered a handful of crystals and they turned out to be the wrong size for my project. Completely my fault for ordering the incorrect size, plus the color just isn't right for my craft. So I went to the return/exchange policy and followed the instructions for contacting PotomacBeads to get the exchange started. I sent an initial email, waited 3 days, and nothing. So I pulled up my original invoice in my email, and replied to that message (making sure the emails where all correct). Second email sent, waited a few days, and still nothing. So as of this moment, order with caution. Shipping was quick, products were good, but if you need something sent back.... good luck.
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